L & M Automotive Service Center
A routine oil change became an expensive oil pan replacement, when service technician reported plug was stripped. A google search indicated it was a rare occurrence and generally caused by overtightening on a previous oil change., which had been performed by L&M. While denying liability, Charlie acknowledged our point of view, and reduced the final bill to an acceptable balance. Throughout the exchange, Charlie listened and remained professional. They even arranged for transportation to and from the shop. Will return in the future.
Thank you Carol, for choosing L&M Automotive to service your Toyota. We appreciate earning your 5-star review.
- L & M Automotive Service Center